Restaurant Leaders Unplugged
Real conversations with the people transforming the restaurant industry—from the inside out.
Restaurant Leaders Unplugged goes beyond the headlines to bring you raw, insightful, and inspiring interviews with the most respected founders, operators, and executives in hospitality.
Hosted by Sebastian Stahl, former restaurant operator turned growth strategist and founder of Breadth Marketing, this podcast is where real operators get real about what it takes to build brands that last.
If you're tired of surface-level chatter and want to hear how industry leaders are actually navigating growth, tech, culture, and private event revenue—this is the show for you.
You’ll learn how to:
- Build restaurant brands that guests (and staff) love
- Scale without losing your soul or your culture
- Use tech and automation without killing hospitality
- Create “guest-for-life” experiences that drive revenue
- Convert more private event leads without paid ads
No fluff. No hype. Just unplugged conversations with the minds behind the brands.
New episodes drop weekly. Subscribe and grow with us.
Restaurant Leaders Unplugged
How Hosty AI Turns Missed Calls Into Revenue with Randall Hom
Restaurant phones never stop ringing, but you cannot afford to miss a single call. In this episode of Restaurant Leaders Unplugged, Randall Hom from Hosty AI shares how he went from stressed-out operator in San Francisco to building an AI voice assistant that answers calls, protects hospitality, and turns missed calls into real revenue.
Randall walks us through:
- Growing up in a family of operators and launching his own restaurant, Backpack
- The pain of having calls forwarded to his cell, even on closed days
- Why phone answering is one of the biggest hidden bottlenecks in restaurants
- How Hosty acts like a virtual host - answering questions, handling reservations, and capturing event leads
- A case study with Flour + Water and how sharing walk-in availability drove more traffic
- What it really takes to integrate with tools like Perfect Venue and reservation platforms
- The biggest fears operators have about AI and how to keep hospitality at the center
- Why AI will be an assistant, not a replacement, for great front-of-house teams
- How smaller independent restaurants can use AI to compete with big groups
If you are tired of missed calls, burned-out managers, and lost revenue, this conversation will give you a practical look at where AI voice tech is already working today - and what is coming next.
Connect with our guest:
Instagram: https://www.instagram.com/hostie_ai
Website: https://hostie.ai/
Restaurant Leaders Unplugged with Sebastian Stahl
Follow us on social media to stay updated:
Instagram: @sebastian_stahlb | @breadthrestaurantmarketing
YouTube: @SebastianStahlb
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